Terms and Conditions
When you make a purchase from our website you are subject to the following terms and conditions. Please familiarise yourself with these terms and conditions carefully prior to purchase.
All pricing is in Australian Dollars (AUD) and includes 10% GST unless it is an overseas delivery. We reserves the right to change pricing at our discretion and without notice.
We accept all major credit cards. Payment can be made via Stripe or PayPal.
Production Time Frame
All artwork is custom made to order. Both printing and framing are locally hand-made via our professional production facilities in Sydney, Australia.
Please allow 3 weeks to produce framed artworks and 1 week to print unframed artwork. Delivery time is dependent on location proximity to Sydney.
Duties and Taxes
Please note that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to.
Your package will not be released from customs until these payments are made.
We are unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.
Return & Exchanges
We take great care to visually represent our artwork accurately online and we ensure that the artwork dimensions are clearly listed so that you can feel confident when purchasing from us. As all artworks are custom made to your specifications we are unable to accept exchanges or refunds of artworks for change of mind.
If your artwork has been damaged in transit please notify us within 7 days of receiving the goods by emailing email@example.com.
Please keep all original packaging and the print as we may require photos and will arrange the return of the original artwork to process your claim.
Books and box sets will not be refunded for change of mind.
Product Care Instructions
To ensure the longevity of your photographic print we recommend the following:
Avoid hanging your print in direct sunlight.
Should you purchase a print only, we highly recommend having it framed by a professional framer with archival quality materials. We also recommend that you avoid opening and unrolling your print at home prior to taking to your framer, leave this to the professionals as prints can be easily damaged or marked when handled incorrectly.
Follow the care instructions provided with your artwork and read prior to removing artwork from its packaging.